Wifi not working

[Princesaebs]

It's saying on the app everything is fine but it's not working on my phone, tv or anything

[cookiemonsteruk]

@Princesaebs 

Have you tried using the service checker in your my sky app on 4g/5g mobile data?

[cookiemonsteruk]

@Princesaebs 

Also what colour are the lights on your sky hub

[martin2005]

I've got the same orange light above internet in hub

[cookiemonsteruk]

@martin2005 

Could you use the service checker in the broadband section of your my sky app using 4g/5g mobile data.  It will still run a diagnostic and hopefully allow you to book an engineer if it detects an external fault

[martin2005]

Says it's not working at the moment

[cookiemonsteruk]

@martin2005 

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@martin2005 wrote:

Says it's not working at the moment

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What area are you in?

Any acknowledgement of known issues,

[martin2005]

Swindon

saying no known faults

[cookiemonsteruk]

@martin2005 

Showing an outage since yesterday on istheservicedown website.  Looked bad yesterday but improving today but i would still advise you call sky re: your own issues

Contact sky on 150 from your landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland