This discussion topic has been answered Discussion topic: New customer cant log into hub

This message was authored by: Bee21 · ‎12 Apr 2025

Hi,

I'm a new customer

I can't set up on sky app to find out when broadband hub being delivered.

I don't know my account number yet to link ID to account.

We go live in a few days?

I've check emails and no account number just my ID.

Can anyone help.

Thanks

This message was authored by: SKY1992bf · ‎12 Apr 2025

@Bee21 Hubs are delivered via Royal Mail usually 2-3 days before activation

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: SKY1992bf · ‎12 Apr 2025

@Bee21 Hubs are delivered via Royal Mail usually 2-3 days before activation

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Bee21 · ‎12 Apr 2025

Thanks I will wait probably turn up Monday.

Just frustrating I can't access my account fully.

This discussion topic has been answered Discussion topic: New customer cant log into hub

New customer cant log into hub

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