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This discussion topic has been answered Discussion topic: Delivery date confusion sky q hub

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This message was authored by: Microwaveboss

Delivery date confusion sky q hub

I have decided to upgrade my sky broadband to new gigafast, however when the order went through the tracking details said that the sky q hub was delivered already. Does this mean my sky q hub is going to be the one used on fibre with the new setup?

my existing sky q hub is around 5 years old. 


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This message was authored by: Chrisee Answer

Re: Delivery date confusion sky q hub

Posted by a Superuser, not a Sky employee. Find out more

@Microwaveboss the various hubs are pictured here https://www.sky.com/help/articles/hub-lights-explained-start only the black Sky Broadband Hub (Hub4.2 SR203) and the white Sky Max Hub (Hub6 SR213) are used for full fibre connections. The older types will not meet new regulations duectombe introducedcsoon so are being phased out. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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This message was authored by: Chrisee

Re: Delivery date confusion sky q hub

Posted by a Superuser, not a Sky employee. Find out more

@Microwaveboss the old flat black Sky Q hub is not compatable but the newer upright black Broadband Hub is compatable with full fibre but is limited to WiFi5 speeds that top out at around 700Mb.s byt has 3 gigabit ethernet ports. New customers get the white Sky Max hub which supports WiFi6 so can offer 900Mb/s overcWiFi. Existing cuustomers getvthat hub if tgey buy the WiFi Max add-on see https://www.sky.com/help/articles/sky-wifi-max

 

In practice however thecdifferencecis minimal as apps cannot use much more than 100Mb/s unless downloading and few severs support 500Mb/s let alone 900Mb/s. Both hubs speeds drop in rooms with a couple of walls between them and the hub.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Microwaveboss

Re: Delivery date confusion sky q hub

Thank you for your support.  
I have the flat sky q hub connected at the moment.  I have searched through the old hardware and I have two other hubs that pre date the q hub

IMG_4588.jpeg

 but the newest of these is 10 years old. Is the black hub what you are talking about?

This message was authored by: Daniel0210

Re: Delivery date confusion sky q hub

Posted by a Superuser, not a Sky employee. Find out more

@Microwaveboss 

The latest black hub is the SR203 which iirc started life in 2019. The other current hub is the white Sky Max hub. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: Chrisee Answer

Re: Delivery date confusion sky q hub

Posted by a Superuser, not a Sky employee. Find out more

@Microwaveboss the various hubs are pictured here https://www.sky.com/help/articles/hub-lights-explained-start only the black Sky Broadband Hub (Hub4.2 SR203) and the white Sky Max Hub (Hub6 SR213) are used for full fibre connections. The older types will not meet new regulations duectombe introducedcsoon so are being phased out. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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