Netflix error nw-4-7

[AlinaS]

My Netflix doesn't work on my Sony Bravia TV, it keeps showing this Error nw-4-7. It says that to restart my home network and streaming devices which I did. I also restore the TV to Factory Settings. I have no clue what else to do🙈.

Did anyone manage to deal with this issue before, please? TIA

[jamesn123]

Is Netflix working on any other device on your WiFi?

[AlinaS]

Yes, it works on our phone's and tablet. The issue is on the TV. It used to work very well before on our old address but we moved house and we also switched to Sky and the Netflix never worked on my TV at this address.

[Giggsy1977]

Do other apps on the TV work? 

[AlinaS]

Yes, Amazon prime.

[Giggsy1977]

If Prime works, the TV must be connecting to the router ok then...hmm...odd that! 

[AlinaS]

Yeah, annoying. Thanks anyway!

[John410]

I have the same problem. Just happened a few days ago. Didn't move house but other apps etc working fine on the same tv. Netflix fine on another TV.

[Amber143]

I'm also having the same problem, Sony Tv, works when using Netflix on Gemini from direct Tv, but not the tv itself and amazon prime app works through the tv, if anyone figures it out, please let me know, I haven't used Netflix from the TV we got this from my Husband’s Dad, I updated tvs software. It's easier to access from the tv button than from searching it in apps on the Gemini, but it's not a serious issue as I can still access it! It would be nice to know how to fix it though! 

[cookiemonsteruk]

@Amber143 

Are you in the uk?

I thought gemini was US,

Follow the steps below anyway 

https://help.netflix.com/en/node/14560#:~:text=If%20you%20experience%20the%20error,there%27s%20a%20n....