Discussion topic: National lotto app won’t load or connect to server
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Message posted on 20 Jul 2024 05:45 AM
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National lotto app won’t load or connect to server
Hi all of a sudden I can't get the national lotto app to open or connect to to the server. I have no restrictions, no parental controls and sky shield is off.
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All Replies
Message posted on 20 Jul 2024 05:51 AM
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National lottery app
National lottry app all of a sudden will not ooen says a parental block. I have no parental blocks or restrictions and sky shield os turned off. Other gambling sites work.
Message posted on 20 Jul 2024 06:45 AM
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Re: National lottery app
Same with me this morning - wonder if it's a glitch??
Message posted on 20 Jul 2024 06:59 AM
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Re: National lottery app
@sophie165 & @Alc1 looks like the lottery have tech difficulties like so many sites at the momentsee https://downdetector.co.uk/status/national-lottery/
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 20 Jul 2024 08:12 AM
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Re: National lottery app
The same thing is happening to me, and I can't get on the lottery website either.
Message posted on 20 Jul 2024 08:26 AM
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Re: National lotto app won’t load or connect to server
This is very annoying I've won a prize on the lottery but can't get on to see what I've won
Message posted on 20 Jul 2024 09:23 AM
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Re: National lotto app won’t load or connect to server
If the app or website doesn't work I'd suggest contacting the national lottery rather than Sky.
There is a good chance the national lottery services may have been affected by the Crowdstrike issue so perhaps all their online services still aren't working.
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Message posted on 20 Jul 2024 11:37 AM
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Re: National lotto app won’t load or connect to server
And indeed the national lottery have had tech issues reported since last night according to down detector.
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Message posted on 20 Jul 2024 01:01 PM
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Re: National lottery app
I have the same problem. If I turn off my WiFi on my phone I can access without any issues. Turn WiFi on and app says a block is in place.
I havent changed any settings so this looks like a SKY issue.
Message posted on 20 Jul 2024 01:04 PM - last edited: 20 Jul 2024 01:08 PM
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Re: National lottery app
All
this is not a sky specific issue, its a nationwide issue that the lottery operator is aware of and investigating
https://news.sky.com/story/national-lottery-website-and-app-goes-down-13181706
Message posted on 20 Jul 2024 01:06 PM - last edited: 20 Jul 2024 01:09 PM
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Re: National lottery app
It's not a Sky issue. It has just been on the news that it's an outage affecting the National Lottery itself and they are unsure if it is connected to yesterdays global I.T. issues.
https://news.sky.com/story/national-lottery-website-and-app-goes-down-13181706
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 20 Jul 2024 01:11 PM
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Re: National lottery app
@Daniel0210 I get what your saying however this issue for me only occurs when using Sky internet. When I use my mobile network EE I have no issues. I have logged in, purchased tickets with no problems. It could indicate a problem Sky end not just the lottery side as using EE I have no problems. Be intrested to see if this works for anyone else in the same way.
Message posted on 20 Jul 2024 04:46 PM
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Re: National lotto app won’t load or connect to server
This us a Sky issue not National Lottery App. I still have an active Virgin Hub and my mobile phone which connects without issue. On Sky I'm getting a parential guidence settings applied by suppliers VPN settings message. And my work pc is constantly losing connection. Broadband shield turned off to try and address. This has only shown since this morning
Message posted on 20 Jul 2024 06:08 PM
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Re: National lotto app won’t load or connect to server
@Grant29 wrote:
This us a Sky issue not National Lottery App. I still have an active Virgin Hub and my mobile phone which connects without issue. On Sky I'm getting a parential guidence settings applied by suppliers VPN settings message. And my work pc is constantly losing connection. Broadband shield turned off to try and address. This has only shown since this morning
@Grant29 not necessarily we have Sky broadband my wife is having this problem with her Samsung Galaxy phone connected by wifi yet my Google pixel 7 pro will connect straight to the National lottery website on Sky broadband so it could also be the devices that are being used
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
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Message posted on 20 Jul 2024 07:00 PM
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Re: National lotto app won’t load or connect to server
Same for me. Works if I switch to 4G but eill
fail to load the app or website for the lottery if I use sky wifi. I've not changed anything so assume a glitch related to sky as it's their broadband and hardware I'm using.
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