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Discussion topic: My broadband drops connection particularly between 4pm and 5pm and at various times in the morning

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This message was authored by: peterflett50

My broadband drops connection particularly between 4pm and 5pm and at various times in the morning

My broadband drops connection particularly between 4pm and 5pm and at various times in the morning. It's becoming very unreliable especially for work calls with Teams. We have copper overhead line from a pole (fibre to cabinet but no foreseeable chance of fibre into house). Speed when working is as specified but it's the dropping connection that is really impacting on the service.  

Any assistance greatly appreciated!

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This message was authored by: Highlinder

Re: My broadband drops connection particularly between 4pm and 5pm and at various times in the morni

Posted by a Superuser, not a Sky employee. Find out more

@peterflett50  do you have a black or white router from Sky?

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If you have found this solution helpful please tick this as the answer.
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This message was authored by: peterflett50

Re: My broadband drops connection particularly between 4pm and 5pm and at various times in the morni

Black Router - just used internet connection monitor (Chrome extension) and its still dropping out - around 2 minutes - tonight it was at 1038pm

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This message was authored by: peterflett50

Re: My broadband drops connection particularly between 4pm and 5pm and at various times in the morni

peterflett50_0-1723758906540.png

Router stats

 

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This message was authored by: peterflett50

Re: My broadband drops connection particularly between 4pm and 5pm and at various times in the morni

peterflett50_0-1723760409431.png

 

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