Broadband keeps dropping out

[Kei6]

Broadband keeps dropping out Engineers visit all ok open reach say all is ok but still keeps dropping out

[Highlinder]

@Kei6  black or white router from Sky?

[Kei6]

Black router

[W2ESO]

Doing my head in! Keeps dropping out, been happening for a few weeks now and getting worse, seems to be evening is worse.   Had new router, extender by sky, still not improved, starting to look at alternative suppliers. 

[Kei6]

Got mine sorted open reach engineer found faulty cable in street connected to a different line all good so far 

[ian+robertson]

my router loses connection with tv at least twice a day. have got 3 boosters in place installed by engineer. how to solve? have to keep going throught resetting route

has anyone same problem

[GillS3]

Is this resolved and if so how? We are having this exact problem with a new install!

[Boredwiththis]

This is wexactly whats happening to mine - I am so peed of with this and there inability to be contacted and discuss the isse for resolution

[GillS3]

I find their customer services far superior to Virgin, ring them on 0333 759 2048, but don't respond to the text they send you offering self-fixes. You'll then be put through to a call handler. They've now deduced we have a faulty main puck - hoping this resolves it - it's been a nightmare so far, having to reboot at least every 24 hours and giving up completely last Saturday night!