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Discussion topic: internet connection dropping out

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Banfield
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internet connection dropping out

‎21 Sep 2024 01:45 PM

having trouble with internet connection during the hours  0100 to 0600 each day

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cookiemonsteruk
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Superuser
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Re: internet connection dropping out

‎21 Sep 2024 01:48 PM

Posted by a Superuser, not a Sky employee. Find out more

@Banfield 

 

Do you have sky q?

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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cookiemonsteruk
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Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk Answer

Re: internet connection dropping out

‎21 Sep 2024 01:48 PM

Posted by a Superuser, not a Sky employee. Find out more

@Banfield 

 

Do you have sky q?

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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cookiemonsteruk
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Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: internet connection dropping out

‎21 Sep 2024 02:00 PM

Posted by a Superuser, not a Sky employee. Find out more

@Banfield 

 

Change eco mode to none as shown below

 

https://www.sky.com/help/articles/using-the-standby-settings#:~:text=Eco%20or%20Active.-,Eco,any%20s....

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
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If I say something you like give a thumbs up
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Banfield
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Re: internet connection dropping out

‎21 Sep 2024 02:03 PM

The internet connection drops out between 2am and 6 am every night, but comes back on again. I am not technically minded.

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cookiemonsteruk
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Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: internet connection dropping out

‎21 Sep 2024 02:10 PM

Posted by a Superuser, not a Sky employee. Find out more

@Banfield 

 

  1. Press Home on your Sky Q remote and select Settings, then Setup.
  2. Select Preferences, followed by Standby mode and select the setting 

And change eco mode to none

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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Banfield
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Re: internet connection dropping out

‎21 Sep 2024 02:28 PM

Sorted! Thank you!

@cookiemonsteruk 

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cookiemonsteruk
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Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: internet connection dropping out

‎21 Sep 2024 02:30 PM

Posted by a Superuser, not a Sky employee. Find out more

@Banfield 

 

If that hasn't worked by 05:45 tomorrow morning get back to us

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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