0

Discussion topic: My Sky wifi internet connection has been continuously dropping over the past 3 days

Reply
This message was authored by Nigel571 This message was authored by: Nigel571

My Sky wifi internet connection has been continuously dropping over the past 3 days

My Sky internet connection has been dropping every half hour or so for the past 3 days. The internet button on the router goes either orange or off altogether. Wifi on mobile phones show as connected without internet. I have reset the router but this has not helped

Reply

All Replies

This message was authored by Highlinder This message was authored by: Highlinder

Re: My Sky wifi internet connection has been continuously dropping over the past 3 days

Posted by a Superuser, not a Sky employee. Find out more

@Nigel571  Is your router balck or white?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Nigel571
Topic Author
This message was authored by Nigel571 This message was authored by: Nigel571

Re: My Sky wifi internet connection has been continuously dropping over the past 3 days

It's black

This message was authored by Highlinder This message was authored by: Highlinder

Re: My Sky wifi internet connection has been continuously dropping over the past 3 days

Posted by a Superuser, not a Sky employee. Find out more

@Nigel571 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Nigel571
Topic Author
This message was authored by Nigel571 This message was authored by: Nigel571

Re: My Sky wifi internet connection has been continuously dropping over the past 3 days

Here's the statistics as requested 

SmartSelect_20240802-105916_Samsung Internet.jpg

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion