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Discussion topic: Modem not delivered

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BBKW96
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Modem not delivered

‎06 Jul 2022 04:24 PM

Our Sky Broadband was supposed to go active today and our Sky box/modem hasn't been delivered.  It isn't listed under Order Tracking either.  Has anybody else had the same problem?

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Highlinder
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Re: Modem not delivered

‎06 Jul 2022 04:58 PM

Posted by a Superuser, not a Sky employee. Find out more

@BBKW96  Are you just joining Sky or is this an upgraded package with Sky?

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BBKW96
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or tRe: Modem not delivered

‎07 Jul 2022 10:10 AM

Joining Sky (we were previously with EE) - I'm currently functioning by hotspotting from my phone, but it's not ideal...

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LozG16
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Re: Modem not delivered

‎07 Jul 2022 10:18 AM

I haven't received mine either, im left with no internet as my other provider has now ended the services. I have been waiting 3 weeks 

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jamesn123
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Re: or tRe: Modem not delivered

‎07 Jul 2022 10:37 AM

Posted by a Superuser, not a Sky employee. Find out more

@BBKW96 

I've flagged your post to Sky, look out for an email or message on the forum

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jamesn123
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Re: Modem not delivered

‎07 Jul 2022 10:38 AM

Posted by a Superuser, not a Sky employee. Find out more

@LozG16 

Is there anything in your order tracking on the My Sky app?

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cookiemonsteruk
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Re: Modem not delivered

‎07 Jul 2022 10:39 AM

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@jamesn123 

 

Don't know if there is still an issue with escalations

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BBKW96
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Re: or tRe: Modem not delivered

‎07 Jul 2022 12:57 PM

Thanks James - fingers crossed!

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jamesn123
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Re: Modem not delivered

‎07 Jul 2022 01:05 PM

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@cookiemonsteruk 

Ah yeah missed that

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LozG16
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Re: Modem not delivered

‎11 Jul 2022 08:28 PM

Only saying not yet dispatched. Still not to this date. 

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Highlinder
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Re: Modem not delivered

‎11 Jul 2022 08:52 PM

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@LozG16When is your activation date?

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