Discussion topic: Modem not delivered

This message was authored by: BBKW96 · ‎06 Jul 2022

Our Sky Broadband was supposed to go active today and our Sky box/modem hasn't been delivered. It isn't listed under Order Tracking either. Has anybody else had the same problem?

This message was authored by: Highlinder · ‎06 Jul 2022

@BBKW96 Are you just joining Sky or is this an upgraded package with Sky?

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This message was authored by: BBKW96 · ‎07 Jul 2022

Joining Sky (we were previously with EE) - I'm currently functioning by hotspotting from my phone, but it's not ideal...

This message was authored by: LozG16 · ‎07 Jul 2022

I haven't received mine either, im left with no internet as my other provider has now ended the services. I have been waiting 3 weeks

This message was authored by: jamesn123 · ‎07 Jul 2022

@BBKW96

I've flagged your post to Sky, look out for an email or message on the forum

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

This message was authored by: jamesn123 · ‎07 Jul 2022

@LozG16

Is there anything in your order tracking on the My Sky app?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

This message was authored by: cookiemonsteruk · ‎07 Jul 2022

@jamesn123

Don't know if there is still an issue with escalations

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This message was authored by: BBKW96 · ‎07 Jul 2022

Thanks James - fingers crossed!

This message was authored by: jamesn123 · ‎07 Jul 2022

@cookiemonsteruk

Ah yeah missed that

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

This message was authored by: LozG16 · ‎11 Jul 2022

Only saying not yet dispatched. Still not to this date.

This message was authored by: Highlinder · ‎11 Jul 2022

@LozG16When is your activation date?

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Discussion topic: Modem not delivered

Modem not delivered

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