Discussion topic: Middle light is orange
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Message posted on ‎12 Mar 2024 11:16 PM
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Re: Middle light is orange
Message posted on ‎13 Mar 2024 09:24 AM
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Re: Middle light is orange
@Just_Jooles I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.
More information about this process can be found in the link below.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
If you have found this solution helpful please tick this as the answer.
Message posted on ‎13 Mar 2024 10:23 AM
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Re: Middle light is orange
Hi there! Thank you for escalating this. We have sent an invite to @Just_Jooles.
Message posted on ‎13 Mar 2024 06:27 PM
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Re: Middle light is orange
@Highlinder @Thank you
Message posted on ‎13 Mar 2024 06:29 PM
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Re: Middle light is orange
@Addie15 @I don't know where to locate an invite?
Message posted on ‎13 Mar 2024 06:34 PM
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Re: Middle light is orange
Thanks for all your help @Highlinder although I can't find the invite from the sky person, nothing in my inbox and no email either
Message posted on ‎13 Mar 2024 06:52 PM
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Re: Middle light is orange
@Just_Jooles Which browser are you using and what device is this on?
If you have found this solution helpful please tick this as the answer.
Message posted on ‎13 Mar 2024 06:53 PM
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Re: Middle light is orange
@Just_Jooles wrote:
Thanks for all your help @Highlinder although I can't find the invite from the sky person, nothing in my inbox and no email either
@Just_Jooles there should be a multi coloured bubble on this forum for you to click on
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Message posted on ‎13 Mar 2024 10:14 PM
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Re: Middle light is orange
Chrome on my mobile.
Called SKY this evening, automated service. It did a test on the line, fault found, so then it did a more indept 3 minute test and automation told me an engineer needs to attend but I have to call tomorrow between 8am and 9pm to arrange. Grrrrrrrr. 3 days now of no internet, only had the hub since September 😞
Message posted on ‎13 Mar 2024 10:31 PM
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Re: Middle light is orange
@Just_Jooles If it is an external fault then the network itself is maintaned by Openreach who are the network provider. Let us know how you get on tomorrow to get the engineer booked.
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Message posted on ‎15 Mar 2024 07:51 PM
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Re: Middle light is orange
Hi everyone,
Hope you all get it fixes.
I had an openreach engineer out today, I had water in my connection Box outside and it was replaced.
So far no issues this evening
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