Discussion topic: Logging in to wiser app through Sky Max hub

This message was authored by: 1826 · ‎20 May 2025

My broadband is working but I cannot log on to my wiser boiler app.

i am led to to believe it is the channel choice in the settings that may be causing the problems.

can you change the settings for me please?

Thanks

Brian Harris

This message was authored by: Chrisee · ‎20 May 2025

@1826 Sky cannot change any settings it is something you need to do yourself. What colour is your Sky hub?

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: cookiemonsteruk · ‎20 May 2025

@1826

What colour hub do you have

Your may be to either seperate the wifi into seperate 2.4 and 5 ghz bands for the black hubs or temporarily disable the 5ghz for the white sky max hub

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Discussion topic: Logging in to wiser app through Sky Max hub

Logging in to wiser app through Sky Max hub

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