Issue with my phone socket connecting to my broadband

[Julie23091]

Issue with my phone socket connecting to my broadband

[jamesn123]

@Julie23091 

What is your issue exactly?

[Julie23091]

Think there's a loose wire affecting the connection. The phone socket case/gurd be moved it's loose too

[loverboi]

@Julie23091you will have to contact sky and then they will contact openreach as open reach dont talk to customers unless its a hazard or safty issues with the network outside like a broken drain ect