Internet suddenly dropped. Sky checks say it’s fine. Clearly not.

[SuJ]

Sort out the internet Sky. No internet but your checkers say all is green. Except it's not working so clearly not. Have rebooted and unplugged/replugged box. Nothing.

[Highlinder]

@SuJ Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[JP451]

Mines the same! Sky checks says all fine in my area but community forum says otherwise! Its been dropping off and on for a couple of weeks but tonight gone altogether 😡 internet light orange all others green. Done all the usual checks nothing working 

[Chrisee]

@JP451 going by the posts in the forum this morning you are not alone if the connection test in the My Sky app using mobile data tells you nothing call Sky to report the issue.