Discussion topic: Internet not working - Yorkshire
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‎15 Oct 2024 07:01 AM - last edited: ‎15 Oct 2024 11:31 AM by Daniel-F
Service checker says no issues, router all green lights, devices connected okay but nothing loading on phones or TV.
Moderator note: Amended title to better reflect query
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‎15 Oct 2024 04:00 PM - last edited: ‎17 Oct 2024 10:54 AM
Posted by a Sky employeeHi all,
Thank you so much for your continued discussions & confirmation of location 🙂
Support teams have deployed a potential fix and are interested in any user feedback.
To get this, we ask any affected customers to please restart your router which should fix the issue.
Update 17/10: Having seen multiple users confirm that their issue is resolved from completing the step above we are now looking to lock this thread down. If you are finding you are still having broadband issues, I recommend my original advice which was our service status page found here. From the status page you'll be able to check for any local issues and see our full help content for resolving any isolated problems you are having with your broadband just now.
If you are still having issues after the fact, please do start a new thread so other users can continue to offer you help separate to the resolved problem above 🙂
Thanks,
Community Moderator