Internet not working - Yorkshire

[Evans07]

Service checker says no issues, router all green lights, devices connected okay but nothing loading on phones or TV.

Moderator note: Amended title to better reflect query

[hainz]

Also having same issues

[Kat8888888]

Same problem. A wired connection to a laptop is working but no WiFi to any devices. Don't want to restart router as I've had problems before and that's made it worse

[T1naS]

I am having the same problem, orange light on hub, tried rebooting, work from home, this is not good 

[Lmt123]

Same issue what is going on 

[Tiggerbird]

Same issue , all green lights on router, all devices are connected but same issue saying no Internet.

[Chrisee]

Where all the lights on a Sky hub are green (or justvte voice light is amber) but data doesn't flow is caused by a fault in the server at Sky's end managing your connection. You can normally sort this by powering down the hub for an hour or using the disconnect function in the web interface of the black hubs.

Alternatively you can sometimes work round the issue by adding a public DNS address to your devices like lap tops and phones network set up I use Google's public DNS on 8.8.8.8 & 8.8.4.4 

An amber internet light is not the same issue as that indicates the hub is not connected to the exchange. This troubleshooter can help https://www.sky.com/help/articles/hub-lights-explained-start

[DP01]

I've got the same issue. All lights are green, can log on to the WiFi via devices, but then no access to internet.

[LindsayMilloy]

sky says everything is fine but none of my devices can connect?

not the best when you're working from home!

[TheBobster]

Morning, i have the same issue.  No changes made to the network since it was working last night.

Online service check says all ok.  (Well its not!)

All household devices connected to the router (i can see them in the router when logged into it)

No devices can connect to the interent (Wi-fi connected or hard wired)

Tried factory reset.  No change.

The only thing im not sure about is the Primary and Secondary DNS servers under menu 'Maintenance -> Diagnostics' in the router are both stating 0.0.0.0 ????  Is this right?  

[JohnT20]

• Same here. 

[geri22]

Same issues here - I should not need to keep rebooting my WiFi system at home - it's not normal !

[Frank375]

Same issue here in East Yorkshire

[Claire98765]

Having the same issues. Can connect my mobile but nothing else? All green lights on the router. 

[Claire98765]

Been on the phone to sky now for nearly 40 mins, turning things on and off- no further forward, suggesting I connect via an Ethernet cable but no idea where we've put it? Anyone else back online?