Internet not working - Yorkshire

[Frank375]

I unplugged the router for an hour and the internet is now working. Previously there were three DNS servers in the automatic setting on my iPad, now there's only one, the router address. 

[Maggyw]

I should have said that I'm East Yorkshire

[Frank375]

I'm in East Yorkshire, try unplugging the router for at least an hour, it's worked for me (so far)

[Philoy]

Our sky is down also just unplugged the router to try the hour turned off 

Near Malton North Yorks 

[Daniel-F · Accepted solution]

Hi all,

Thank you so much for your continued discussions & confirmation of location 🙂

Support teams have deployed a potential fix and are interested in any user feedback. 

To get this, we ask any affected customers to please restart your router which should fix the issue.

Update 17/10: Having seen multiple users confirm that their issue is resolved from completing the step above we are now looking to lock this thread down.  If you are finding you are still having broadband issues, I recommend my original advice which was our service status page found here. From the status page you'll be able to check for any local issues and see our full help content for resolving any isolated problems you are having with your broadband just now.

If you are still having issues after the fact, please do start a new thread so other users can continue to offer you help separate to the resolved problem above 🙂

Thanks,

[JohnT20]

Working again after switching off router for an hour. Thankyou to whoever suggested this first.

[T1naS]

I'm trying the router and wall connection off for an hour like others, see if that works, 

[MThom1]

I'm up and running again. Thanks to whoever suggested turning the router off for an hour. 

[T1naS]

This has not worked for me, been turned off over an hour , still no internet, tried resetting. Unplugged, plugged back in, tried unplugging open reach box where fibre comes in, no joy , getting ridiculous now