Internet not working

[Evans07]

We're still down.

[Hargreaves11076]

Same in North Yorkshire

[Claire98765]

I'm Nort Yorkshire too, coincidentally we're upgrading to fibre in a few weeks and have an engineer booked so wondered if that is coincidental? Also in North Yorkshire. Have managed to get an Ethernet cable from a neighbour but it's been saying "obtaining IP address" for over 10 mins now.

[Evans07]

We're North Yorkshire too!

[Frank375]

Down in East Yorkshire, spoken to Sky, they say everything is okay so engineer booked 

[Alan_Hague]

Another in North Yorkshire not working.

[Alan_Hague]

Thank you. This worked for me but like you say is at device level.

[Alan_Hague]

Sorry, should have said changing the DNS on the device from thew sky router to google 8.8.8.8 worked.  It looks like Sky have a DNS problem.

DNS Domain Name System translates the website name to the ip address ( numbers ).  

What is DNS? | How DNS works | Cloudflare

You can also uses cloudflares which is  1.1.1.1 

[Daniel-F]

Hi all,

Thanks for coming to Community to discuss the broadband issues you are experiencing. 

If you are still having issues, can you please check our service status page: https://www.sky.com/help/servicestatus/broadband-and-talk by enterring your registered Sky Talk phone number.  You should find this Talk number in your Sky account.

Once that is done can you share the result you get from this?

Marking this as the best 'answer' for now so that the message is at the top of the thread for new visitors to easilly see.

Thanks,

[T1naS]

Anyone back on yet? I cannot check mine as had to go into the office as unable to work from home , in South Yorkshire 

[Evans07]

We're back on - had the router switched off for an hour beforehand.

[JohnT20]

Still got no internet. All tests (including the land line test) say everything is OK, but it's obviously not as I still have no Internet connection. Going to try switching router off for an hour like others have tried or suggested. Then maybe its time to look at other broadband providers deals.

[Sam264]

Still not working

[MThom1]

I'm in the North/West Yorkshire boarder and mine isn't working either.

[Maggyw]

I'm having the same problem here. I'm being told that ever is ok but it clearly isn't. Other people in the village have reported the same.