Internet not working - Hove

[Cliffe1605]

Back on in uckfield 

[Andy275]

Back up in Hove!

[Pete_-]

Back up in Seaford east sussex.

All is good in the world again 😃

[Daniel0210 · Accepted solution]

At the time of night you've all posted it could be maintenance taking place. Whenever possible this is carried out overnight to keep disruption to a minimum as most customers are asleep. If it hasn't returned by the time the phone lines open a little later give Sky a call to report it. 

[Cliffe1605]

I accept your view but this country isn't a 9-5 weekdays only country. I accept maintenance may need to be done but at least give prior notice rather than just turning it off

i was in the middle of doing work and lost everything 

[BuckA2003]

My internet not working

[Daniel0210]

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@BuckA2003 wrote:

My internet not working

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@BuckA2003 

Too early for overnight maintenance. 

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.