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Discussion topic: Internet keeps dropping or freezing. All home tests and resets completed, no joy

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This message was authored by: Shandor

Message posted on ‎13 Jul 2024 08:57 AM

Internet keeps dropping or freezing. All home tests and resets completed, no joy

Internet keeps dropping or freezing, all home tests and resets completed, problem persists. Amber/green internet light keeps happening

 

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This message was authored by: Chrisee

Message posted on ‎13 Jul 2024 10:04 AM

Re: Internet keeps dropping or freezing. All home tests and resets completed, no joy

Posted by a Superuser, not a Sky employee. Find out more

@Shandor sounds like a line fault. Run the connection test in the My Sky app when the hub is connected as that can book an engineer if it finds a fault otherwisecgive Sky a call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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