0

Discussion topic: Internet keeps dropping or freezing. All home tests and resets completed, no joy

Reply
This message was authored by Shandor This message was authored by: Shandor

Internet keeps dropping or freezing. All home tests and resets completed, no joy

Internet keeps dropping or freezing, all home tests and resets completed, problem persists. Amber/green internet light keeps happening

 

Reply

All Replies

This message was authored by Chrisee This message was authored by: Chrisee

Re: Internet keeps dropping or freezing. All home tests and resets completed, no joy

Posted by a Superuser, not a Sky employee. Find out more

@Shandor sounds like a line fault. Run the connection test in the My Sky app when the hub is connected as that can book an engineer if it finds a fault otherwisecgive Sky a call.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion