24 Jun 2024 08:10 PM
24 Jun 2024 08:17 PM
Posted by a Superuser, not a Sky employee. Find out more@Zara18 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...
24 Jun 2024 08:44 PM - last edited: 24 Jun 2024 08:47 PM
Posted by a Superuser, not a Sky employee. Find out more
@Zara18 wrote:
Internet connection keeps dropping. I'm back at work tomorrow and work from home so it's vital that this is working. It's been doing this every few months. I dont even use WiFi on my phone at home as it's shocking!
@Zara18 If you post your stats as mentioned then this will indicate if it's a line fault or simply local wifi. Sounds to me like it's the WiFi rather than a fault with the actual broadband connection.
Also to clarify...working from home has no bearing on anything. Sky and many other ISP's are giving you a domestic service, which has fairly pathetic SLA's (service level agreements), which won't make you a priority over anyone else. Of course there is nothing that says you shouldn't use it for work either.
If it is a line fault the standard target is 2 working days to fix from when the fault is logged with Sky.
24 Jun 2024 08:54 PM
My connection keeps dropping today in south wales.
04 Jul 2024 02:23 PM
Not sure if you mananged to get this sorted but I have been having the same problem - I spoke to Sky Broadband Support earlier this week and they told me to log onto http://192.168.0.1/ and then change my desired WIFI channel from Auto (to any of the other channels). He said that having it on Auto often causes the fault.
It's been fine since.
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