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Internet keeps cutting out

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11Sakima11
Level 1
Level 1
‎03 May 2024 02:37 PM
‎03 May 2024 02:37 PM

Internet keeps cutting out

My Internet keeps dropping out.1 minute it's fine, then 5 min later it completely cuts out!
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Highlinder
Level 16
Level 16
‎03 May 2024 09:11 PM
‎03 May 2024 09:11 PM

Re: Internet keeps cutting out

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@11Sakima11 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

 

Run the test only when the issues are happening on a mobile device.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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