Broadband keeps dropping out. Only option is to reboot router or unplug/plug fibre at wall

[Kevin_24]

Broadband keeps dropping out. Only option is to reboot router or unplug/plug fibre at wall.

Major security issue as my security cameras go off line and cannot be reactivated without physical access to my property.

Many people appear to have this problem. If it cannot be fixed how do I terminate my contract without incurring penalties

[Highlinder]

@Kevin_24  The next time it does happen and before you re-boot the router to get it working again can you please run the broadband test.

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[Kevin_24]

Will do thanks 👍

[Kevin_24]

Hi just tried running the test but it basically told me to restart the router and there was no option to contact / book an engineer.

Does anybody have any suggestions how I actually speak to someone?

Thanks

[Highlinder]

@Kevin_24  You can dial 150 on your landline to speak to an advisor. Listen through the prompts and stay on the line even when it sends you the text.