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Discussion topic: Internet issues

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This message was authored by Sarahwoods365 This message was authored by: Sarahwoods365

Internet issues

Internet keeps dropping.
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This message was authored by Highlinder This message was authored by: Highlinder

Re: Internet issues

Posted by a Superuser, not a Sky employee. Find out more

@Sarahwoods365 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...



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This message was authored by dale040290 This message was authored by: dale040290

Re: Internet issues

I cannot maintain a stable connection either. Here are my stats;

 

Router Statistics

System Up Time: 07:16:45

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time

WAN WANoE 286366 338515 0 25681 1453060 00:21:51

LAN Up 652402 444952 39 387136 87908 07:16:45

WLAN (2.4 GHz) Up 1285891 517311 0 2834572 43951 07:14:58

WLAN (5 GHz) Up 747022 184688 0 577500 392212 00:49:41

Broadband Link Downstream Upstream

Connection Speed 159900 kbps 30000 kbps

Poll Interval:

Seconds (at least 3s): 

10

 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Internet issues

Posted by a Superuser, not a Sky employee. Find out more

@dale040290 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.



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This message was authored by dale040290 This message was authored by: dale040290

Re: Internet issues

I have tried this a on a number of occasions however it says there are no issues. I could be watching a YouTube video, be **bleep** through FB and it just buffers. I disconnect, reconnect, and it starts up again. I also have hard wired cameras, and they keep going offline. I have power cycled everything, and still no fix

This message was authored by Highlinder This message was authored by: Highlinder

Re: Internet issues

Posted by a Superuser, not a Sky employee. Find out more

@dale040290  Can see there was a drop 21 minutes before you posted the router stats. Did you run the broadband test while the connection was dropped or while it was working?



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This message was authored by dale040290 This message was authored by: dale040290

Re: Internet issues

Tried doing it both when it happened and since

This message was authored by Highlinder This message was authored by: Highlinder

Re: Internet issues

Posted by a Superuser, not a Sky employee. Find out more

@dale040290  So it has happened again since the last post ? Are you in the UK or Ireland?



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This message was authored by dale040290 This message was authored by: dale040290

Re: Internet issues

It's continuous tbh. I'm in south Wales 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Internet issues

Posted by a Superuser, not a Sky employee. Find out more

@dale040290  I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

 

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 



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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Internet issues

Posted by a Sky employee

Thanks for escalating this. We’ve sent @dale040290 an invite to chat.

This message was authored by bittu79 This message was authored by: bittu79

Re: Internet issues

internet not working from last night

This message was authored by Addie15 This message was authored by: Addie15

Re: Internet issues

Posted by a Sky employee

Update-We are closing this session now due to no further response. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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