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Discussion topic: Internet dropping off

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Avatar for Sambo26
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This message was authored by: Sambo26

Message posted on ‎28 Apr 2024 06:09 PM

Internet dropping off

Our hub keeps dropping off and internet lost. This has been happening for over a week. I reported Thursday and told openreach would be checking our connection but I've not heard anything. This is interrupting my job and TV viewing.
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Avatar for Highlinder
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Superuser
This message was authored by: Highlinder

Message posted on ‎28 Apr 2024 06:11 PM

Re: Internet dropping off

Posted by a Superuser, not a Sky employee. Find out more

@Sambo26 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

 

Have you tried to run the broadband test on your connection when it drops out?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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