Internet dreadfully slow

[dane1892]

Internet speed has been dreadfully slow for weeks now - <2mbps.

Had a visit from a Sky engineer and an Openreach engineer - No improvement.

Sky said they'd send a new router a week ago - Still waiting.

If this isn't resolved to my satisfaction - > 15mbps, I'll be ditching my entire Sky package.

I expect better customer care for my £160 per month

[cookiemonsteruk]

@dane1892 

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[dane1892]

Broadband Connected

WiFi Enabled

WiFi Network Name (SSID) SKYFHDNN

WiFi Network Visible Yes

Current WiFi Channel 6 (2.4 GHz), 36 (5 GHz)

WiFi Encryption WPA2-PSK

[jamesn123]

@dane1892 

For starters you do not pay £160 a month for broadband. That would likely be your entire Sky package but the broadband part of it would only be around £25-50pm 

Secondly they are not even close to your router stats, you need to follow the instructions to the end. 

[dane1892]

Thanks for your ever so friendly input.

[jamesn123]

@dane1892 

I am not sure what other response you expect.

Your original post threatened to ditch Sky (This is mostly a customer to customer based forum so threatening to cancel doesn't achieve anything).

Your post is on the broadband board but you quoted a price you are paying for TV collectively.

Finally you did not post your router stats, I told you that you need to follow the instructions posted earlier to the end.