Internet always dropping out

[Gmcglashan]

Internet dropping out intermittently with problem becoming more regular. Today internet is constantly dropping.  Have conducted test with results saying everything is ok even though internet isn't working!!! 
not a happy customer right now

[AnnaL64]

I am in the same situation. What's going on Sky??

[Giggsy1977]

Have you run the broadband test and checked your routers stats? 

[AnnaL64]

Yes, I have and it says that everything is fine. This has been going on for a few weeks now & is becoming more frequent 

[Giggsy1977]

Can you post your router stats? 

[AnnaL64]

I don't know how to do that

[F1footyfan]

 I am also having the same problem. Drops out a number of times a day. 

[Giggsy1977]

Well your stats look OK as your noise margin is around 6db so doesn't appear to be a line fault. 

The problem with random dropouts is that unless you're into double figures a day it isn't seen as a fault as such.

If you are I would post your router log on here and some of the more technical members may be able to shed some light. 

[Giggsy1977]

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717

[AnnaL64]

Won't let me post info. Got this:

"Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied."

[Giggsy1977]

I'd do a screenshot of your stats and upload that. 

[AnnaL64]

[Giggsy1977]

The stats show your line hasn't dropped for over 30 days. I'm therefore assuming it's a wifi issue. 

[GemmaR1]

This is happening to me today also

[AnnaL64]

Thank you for your help!