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Discussion topic: Sky Q box not connecting to broadband even though app checker says all working. One network has gone

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This message was authored by: JayVee03

Message posted on ‎26 Mar 2024 10:30 PM

Sky Q box not connecting to broadband even though app checker says all working. One network has gone

Sky app says broadband ans wifi ok. But q box not connecting. Only one network option now and we had two. Tried to reset Q box network settings and it wont attach to the one option there is 

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎27 Mar 2024 07:25 AM

Re: Sky Q box not connecting to broadband even though app checker says all working. One network has

Posted by a Superuser, not a Sky employee. Find out more

@JayVee03 reboot the Sky hub by powering down for 30 seconds. If the Q box does not reconnect call Sky so they can check things for you.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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