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Discussion topic: I’m unable to access apps and other areas due to no internet

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JE60
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I’m unable to access apps and other areas due to no internet

‎06 Mar 2024 09:03 AM

The home page states I have no Internet connection, I have gone into settings as advised and followed the instructions and it does not correct the issue.

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Highlinder
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Re: I’m unable to access apps and other areas due to no internet

‎06 Mar 2024 11:09 AM

Posted by a Superuser, not a Sky employee. Find out more

@JE60 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

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