17 Jul 2024 06:09 PM
17 Jul 2024 08:25 PM
Check your Broadband Shield settings in the MySky app or using a web browser. Change to 18 if it is set to anything else.
17 Jul 2024 07:48 PM
We have same problem, you've explained it perfectly!
I hope you get a reply for help.
We moved to sky about a month ago and apps have constantly dropped out since - so frustrating
17 Jul 2024 07:49 PM
@SJLLOYD25 We have same problem, you've explained it perfectly!
I hope you get a reply for help.
We moved to sky about a month ago and apps have constantly dropped out since - so frustrating
17 Jul 2024 08:25 PM
Check your Broadband Shield settings in the MySky app or using a web browser. Change to 18 if it is set to anything else.
17 Jul 2024 08:38 PM
@Stellavision Thanks!
it was set on 15 and my Apple News app seems to be working now.
Fingers🤞for the others
18 Jul 2024 09:34 PM
Hi @Daisy-ring, thanks for letting me know you're having the same issue and that the fix worked for you! I'm glad you was able to sort yours out. I made the post on my father-in-law's account (SJLLOYD25) as he's the account holder for our broadband. I'll give it a go and hopefully it'll work for us too!
18 Jul 2024 09:39 PM
Hi @Stellavision, thank you for this suggestion. I made the post on my father-in-law's account (SJLLOYD25) as he's the account holder for our broadband. I'll give it a go and hopefully it'll work for us too! As soon as I've tried it, I'll report back here to let everyone know - just in case it helps someone else out in the future 😊
19 Jul 2024 01:34 PM
@Stellavision thank you again for your suggestion. I have changed the settings and it seems to have worked! Some of my apps are finally loading again and I'm keeping my fingers crossed that they all work now. You are a saviour, as this was really starting to stress me out! Thank you again @Daisy-ring for confirming it worked for you too!
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion