This discussion topic has been answered Discussion topic: I’m unable to access apps and other areas due to no internet

This message was authored by: JE60 · ‎06 Mar 2024

The home page states I have no Internet connection, I have gone into settings as advised and followed the instructions and it does not correct the issue.

This message was authored by: Highlinder · ‎06 Mar 2024

@JE60 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

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This message was authored by: Highlinder · ‎06 Mar 2024

@JE60 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

This discussion topic has been answered Discussion topic: I’m unable to access apps and other areas due to no internet

I’m unable to access apps and other areas due to no internet

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