Hub

[drpez]

Hi my Internet keeps slowing down and have to turn hub off and on , my tv packages are not loading on a daily basis.

[Highlinder]

@drpezblack or white router from Sky?

[drpez]

It's the black 1 cheers

[R1ch4rdk]

I have the same issue, on Sky Fibre and regularly getting issues with speed dropping to 2mbps . When I do the service checker, it says everything is fine but clearly it is not.

[Highlinder]

@R1ch4rdk Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[R1ch4rdk]

Router Statistics
System Up Time: 01:45:26
Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
WAN WANoE 801422 713759 0 626096 300592 01:43:18
LAN Up 224176 233001 13 106768 139056 01:45:26
WLAN (2.4 GHz) Up 137213 40976 0 6240 1696 01:43:28
WLAN (5 GHz) Up 891791 457140 0 1902832 175696 01:43:27
Broadband Link Downstream Upstream
Connection Speed 79900 kbps 20000 kbps

[Highlinder]

@R1ch4rdk  Your speed to the hub is 80/20 is that the package that you are on. As the speeds seem okay, what devices are seeing a slow down in speed and how are they connected to the router?

[R1ch4rdk]

The issue is that it is intermittent. The internet slows down to nothing. 

Getting really frustrated by it.

[Highlinder]

@R1ch4rdkWould you be able to check that nothing else on the network in your property is doing anything heavy in downloading at the time.

[R1ch4rdk]

No heavy downloading

[Highlinder]

@R1ch4rdk  Did you have another instance of slow speed today?

[R1ch4rdk]

Yes, this is a daily occurence at different times. I do a service check and it says everything is always ok, yet when I do a speed test, I can be down at 2mbps.

Today I am at 20mbps when I have a speed guarantee of 50mbps.

Sometimes all 4 lights are not green on the hub, I unplug the power, turn it back on and then the hub works again.

I think there is a problem with the Hub, yet I can't find anywhere how I would get this replaced.

I am seriously thinking of moving away from Sky Broadband now.

[Highlinder]

@R1ch4rdk  If Sky are not able to see these speed drops when you give them a call to report this and they are unable to fix it or unwilling to then see what your options are.