How do I get Sky Max Pods?

[spud_casserole]

I've recently signed up for Sky Max.  Apparently I'm entitled to / can get hold of up to 3 Sky Max Pods to boost the wifi signal.  I chose this deliberately as we live in an old house with thick walls, and it's hard to get a good wifi signal.  Now I've actually signed up, it seems to be impossible to talk to a human being at sky and ask about this . . . and it was the whole reason I chose to go with Sky in the first place.  Can anyone point me in teh right direction?  Thanks.

[TimmyBGood]

@spud_casserole 

You'll need to persist with calling to go through a telephone script and receive the first puck.  The terms of the 'Enhanced Wall to Wall WiFi Guarantee' then say Sky can insist on a 'wireless engineer visit' to install up to two more.

It's perhaps worth noting the cleverest WiFi can't negate the simple physics of thick walls though: Powerline may well be much more appropriate, and the pods don't use that 

The 'guarantee' isn't actually of wireless coverage: it guarantees a small refund if coverage isn't achieved.

[spud_casserole]

Thanks for the quick response.  I can't actually get as far as calling them because all I can access is unhelpful help articles and the almost useless Sky Chatbot (which keeps redirecting me to the unhelpful help articles).   I am assuming someone, somewhere, has a number I can call which will connect me to a human operative at Sky, with whom I can then discuss this.  I'm not expecting miracles, but I understood that my  Sky router was a bit beefier / smarter than comparable offerings, and that the pods were pretty good at ensuring reasonably seamless extended coverage (better than my elderly Vodafone router and grab-bag of ancient extenders).  I thought I'd let Sky do the heavy lifting, as I'm paying for the privilege.  I'd at least like to try, and see if it's better than what I have.