How do I get Sky Max Pods?

[spud_casserole]

I've recently signed up for Sky Max.  Apparently I'm entitled to / can get hold of up to 3 Sky Max Pods to boost the wifi signal.  I chose this deliberately as we live in an old house with thick walls, and it's hard to get a good wifi signal.  Now I've actually signed up, it seems to be impossible to talk to a human being at sky and ask about this . . . and it was the whole reason I chose to go with Sky in the first place.  Can anyone point me in teh right direction?  Thanks.

[TimmyBGood]

@spud_casserole 

You'll need to persist with calling to go through a telephone script and receive the first puck.  The terms of the 'Enhanced Wall to Wall WiFi Guarantee' then say Sky can insist on a 'wireless engineer visit' to install up to two more.

It's perhaps worth noting the cleverest WiFi can't negate the simple physics of thick walls though: Powerline may well be much more appropriate, and the pods don't use that 

The 'guarantee' isn't actually of wireless coverage: it guarantees a small refund if coverage isn't achieved.

[spud_casserole]

Thanks for the quick response.  I can't actually get as far as calling them because all I can access is unhelpful help articles and the almost useless Sky Chatbot (which keeps redirecting me to the unhelpful help articles).   I am assuming someone, somewhere, has a number I can call which will connect me to a human operative at Sky, with whom I can then discuss this.  I'm not expecting miracles, but I understood that my  Sky router was a bit beefier / smarter than comparable offerings, and that the pods were pretty good at ensuring reasonably seamless extended coverage (better than my elderly Vodafone router and grab-bag of ancient extenders).  I thought I'd let Sky do the heavy lifting, as I'm paying for the privilege.  I'd at least like to try, and see if it's better than what I have.

[KaLSa]

Th8s is the number to call. I called on Monday and now ive 2 and a nother on its way

(Removed)

Moderator note: Removed Sky phone number

[Jofielgaio29]

Im ver need sky pod 

[Chrisee]

@Jofielgaio29 if you buy Wi`Fi Max call Sky and ask for one. 

[TonyCa]

Hi I notice that the phone number has been removed so I'll not post again

but I managed to get to talk to support by

1: go to your MySky app

2: select broadband 

3: scroll all way to bottom - sky broadband help

4: you will now see the chatbot

request for help with poor signal, the help is pointless, but once you have followed this step click option that suggestions have not worked. Then  keep asking to speak to number to contact support to speak to someone and the number should be supplied.

i know it's frustrating but I've used the chat or for other issues and all solved without speaking to customer support. Good luck

[Chrisee]

@TonyCa speaking to Sky about how the system works they told us the support number generated by the way you posted means the IVR phone system knows what you are likely to need help with so should route the call to the right team. The forum software does not allow posting of phone numbers.

[TonyCa]

Many thanks for your info 

this makes more sense and is probably better, but I know the frustration people feel when they try detailing issue on chatbot and it churns out info that is no help. My hope with my comment is that people use the chatbot but ask it that they need to speak to someone and that they realise that they will get through to someone. And just shut it down after a response that does help them.