Getting " there was a problem connecting to the remote resource - erro code

[Lee194]

Hi New to Sky and for work we have a platform that when i try to join i get this error.  i have re-booted hub and computer. I can access this if using my phone as a hot-spot so issue must be with router. I am using a BT-Wholehome mesh system and SKY Wifi is disabled. I have tries using just sky wi-fi and that didnt work so thinking it must be the hub... Work IT have stated ialso must be a setting on the hub... 

anybody help

thanks

[TimmyBGood]

@Lee194 

https://helpforum.sky.com/t5/Broadband/Having-problems-with-a-3rd-party-VPN-and-have-a-Hub-6/td-p/48... 

[Lee194]

Hi

Thanks for reply. I have no idea if my work IT will be able to do anything with this info.. Hope so.