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Discussion topic: Full fibre

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Kerry5177
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This message was authored by Kerry5177 This message was authored by: Kerry5177

Full fibre

‎27 Jun 2022 10:48 AM

I keep getting messages and now a voice message about someone coming to fit fibre however I have not requested this and have not had any email confirmation. 

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Daniel0210
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Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Full fibre

‎27 Jun 2022 10:51 AM

Posted by a Superuser, not a Sky employee. Find out more

@Kerry5177 

It could be the customer has provided an incorrect mobike number. Are you a Sky customer anyway. You could contact customer services. If you already have a Sky Mobile or a Sky Talk landline call free by just dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides an 0333 number.
ROI: change the flag in the very bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides an 0818 number.
(The forum filters don’t allow us to type the digits in full).

Stay on the line and don’t hang up if you’re prompted to.
Depending on your particular issue the operating times of various departments may differ.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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cookiemonsteruk
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Re: Full fibre

‎27 Jun 2022 10:52 AM

Posted by a Superuser, not a Sky employee. Find out more

@Kerry5177 

 

Is there any info in your orders on your my sky app. 

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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TimmyBGood
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Re: Full fibre

‎27 Jun 2022 10:53 AM - last edited: ‎27 Jun 2022 10:53 AM

Posted by a Superuser, not a Sky employee. Find out more
@Kerry5177 wrote:

 I have not requested this

Have you made any change of Sky Broadband product?  'Superfast' is now delivered over FTTP wherever this is available at the address.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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