Ethernet not working, WiFi is

[TATsimTV]

My PC and PS4 are unable to make an connection via Ethernet. I've tried different ports and cables and no luck.

The windows diagnostic says on IP assigned. So thought I'd log into the router and try a reset or atleast adjust some ethernet settings.

I've been trying may combinations but cannot log into the routers setting web portal.

Admin / PIN on card

admin / PIN

Sky / PIN

Admin / Sky

admin / Sky

admin / sky 

Admin / WiFi password

admin / WiFi password 

I've held the reset for 10secs, no difference. I've tried 20secs no difference. All in all I've been without ethernet for 3hrs now but the WiFi is working fine at a steady 65mbps. Restart of the PS4 or PC haven't helped.

New router in November, a stood up black one, replacing my old flat one. Doesn't feel warm, no damage externally, all cables in ports and not taught or stretched.

The only option left when 'googling' is the port has died, seems unlikely that all 4 ports would fail, and I've still got blinking green and orange lights on them.

All lights on the router and green and MySky says no problems.

Admin / Admin

admin / admin

[Chrisee · Accepted solution]

@TATsimTV the log in for the upright black Sky hub is admin and the default wifi password on the label assuming nobody has changed the admin password but that doesnt change when you change the wifi password its a separate field. To factory reset the router hold in the reset pin until the power led blinks which takes up to 20 seconds release before that and the hub just restarts and wont change its settings.

In practice there are very few ethernet settings by default the hub wil have ethernet  power saving off and the speed set to Gigabit you can enable power saving which is not advised and switch the speed to "fast ethernet" which is 100Mb/s.that is it from memory. All other settings like DHCP etc affect the WiFinand Ethernet interfaces.

Most likely your issue is with the connection from your devices especially if you are using anything other than direct cables. 

[B92Fried]

I had had a similar issue on your ps5, i posted an article, here is the contents 🙂 - This issue also was stopping my ps5 from connecting to the ethernet at all, give these a try, hopefully it helps. Regarding the login, i use Admin, then my wifi password on the back of the box, if you have changed this, ensure to use the orignal only.

If you’re stuck with a Moderate NAT type on your PS5 and want it set to Open, here’s what worked for me. I struggled with this for days, especially when using an Ethernet connection via the Sky Pod Booster, but I finally figured it out.

What I Tried (What Worked and What Didn't)

1. Enabling UPnP – Didn’t make a difference.
2. Port Forwarding – No luck here either.
3. Setting a Static IP on PS5 – Caused startup conflicts.
4. Changing Wi-Fi Security Settings – Switching to WPA2 (recommended for PS5) seemed to help.
5. Placing the PS5 in the DMZ – This ended up being the key for me.

My Setup

• Sky Hub Max (Wi-Fi Router)
• Sky Pod Booster
• Ethernet cable from the Pod Booster to my PS5.

Wireless connections gave me Open NAT right away, but using Ethernet was more complicated and required these extra steps.

What Finally Worked for Me

1. Set Up Reserved IP:

   • I went to my Router.io page.
   • Found my PS5's IP address and MAC address (under Network settings on the PS5).
     • For Ethernet, I used the Ethernet MAC address. If you're on Wi-Fi, use the Wi-Fi MAC address.
   • Reserved this IP on the router for the PS5's MAC address.

2. Enable DMZ:

   • I assigned the reserved IP address to the DMZ in my router settings.
   • This bypassed the strict firewall rules and finally gave me Open NAT on Ethernet.

3. Change Wi-Fi Security to WPA2:

   • I switched the router’s security settings from WPA3 to WPA2 for better compatibility with the PS5.

4. Avoid Static IP on PS5:

   • I removed the static IP from my PS5 because having it set on both the console and router caused conflicts.

5. Test the Connection:

   • After making these changes, I went to Settings > Network > Test Internet Connection on the PS5.
   • My NAT type showed as Open both wirelessly and via Ethernet, on games like call of duty.

[TATsimTV]

Thanks for the reply. 

They are both directly plugged into the router, I've tried 6 different cables still no luck.

As for the router login. I did try admin and WiFi password and no luck. I've not accessed it since it was installed in November and the only one in the house that would have, so no idea, but if there's nothing really on there that helps no worries.

Just tried the holding for 20secs to reset and I now have a connection on both devices! So unsure what happened there, as I did that last night with no luck.