Discussion topic: No broadband for 6 weeks . Waiting for repairs.

This message was authored by: Chris19681 · ‎10 Jan 2025

No help, absolute appaulling customer service, lack of communication , total fabrication of repair dates. Then get a text message telling me all repairs done

When they are not. Been a customer for 20 years maybe not for much longer I feel. Sick of lies.

This message was authored by: Daniel0210 · ‎10 Jan 2025

@Chris19681

Have you rebooted your hub since receiving this message?

Remember Sky can only update you on information provided by Openreach, something that Openreach are not very good at.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Chris19681 · ‎10 Jan 2025

Hi Dan,

Not a problem with hub a problem is with openreach line from the pole to my house which was knocked over. Now they have repaired the pole and services no actual line from post to my house been trying for nearly 7 weeks.

Absolutely shocking .

Discussion topic: No broadband for 6 weeks . Waiting for repairs.

No broadband for 6 weeks . Waiting for repairs.

All Replies

Re: No broadband for 6 weeks . Waiting for repairs.

Re: No broadband for 6 weeks . Waiting for repairs.

Was this discussion not helpful?

Search Sky Community

Start a new discussion