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Discussion topic: Erase personal info on Sky router?

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This message was authored by PTFarnsworth This message was authored by: PTFarnsworth

Erase personal info on Sky router?

I want to return or recycle my Sky router/modem (ER110) as I have switched broadband providers. Does the router contain any personal information (aside from the now obsolete wifi password)? If so, how to erase?


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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Erase personal info on Sky router?

Posted by a Superuser, not a Sky employee. Find out more

@PTFarnsworth wrote:

I want to return or recycle my Sky router/modem (ER110) as I have switched broadband providers. Does the router contain any personal information (aside from the now obsolete wifi password)? If so, how to erase?


@PTFarnsworth not sure what personal information the router would hold but if you are worried you should be able to reset the router to its factory settings, I can't remember if the ER110 has a button on the back or a pinhole to do this 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Erase personal info on Sky router?

Posted by a Superuser, not a Sky employee. Find out more

@PTFarnsworth wrote:

I want to return or recycle my Sky router/modem (ER110) as I have switched broadband providers. Does the router contain any personal information (aside from the now obsolete wifi password)? If so, how to erase?


@PTFarnsworth not sure what personal information the router would hold but if you are worried you should be able to reset the router to its factory settings, I can't remember if the ER110 has a button on the back or a pinhole to do this 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
PTFarnsworth
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This message was authored by PTFarnsworth This message was authored by: PTFarnsworth

Re: Erase personal info on Sky router?

Thanks a lot, indeed there is a button, I will give it a push.

This message was authored by GD1 This message was authored by: GD1

Re: Erase personal info on Sky router?

Posted by a Superuser, not a Sky employee. Find out more

@PTFarnsworth  Hubs don't have any of your personal details stored, they simp,y don't have the anility to store anything like that, they are purely designed to allow access to the WWW via a gateway.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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