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Message posted on ‎04 Apr 2024 04:24 PM

Erase personal info on Sky router?

I want to return or recycle my Sky router/modem (ER110) as I have switched broadband providers. Does the router contain any personal information (aside from the now obsolete wifi password)? If so, how to erase?

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Message posted on ‎04 Apr 2024 04:33 PM

Re: Erase personal info on Sky router?

Posted by a Superuser, not a Sky employee. Find out more
@PTFarnsworth wrote:

I want to return or recycle my Sky router/modem (ER110) as I have switched broadband providers. Does the router contain any personal information (aside from the now obsolete wifi password)? If so, how to erase?

@PTFarnsworth not sure what personal information the router would hold but if you are worried you should be able to reset the router to its factory settings, I can't remember if the ER110 has a button on the back or a pinhole to do this 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by: Laing1 Answer

Message posted on ‎04 Apr 2024 04:33 PM

Re: Erase personal info on Sky router?

Posted by a Superuser, not a Sky employee. Find out more
@PTFarnsworth wrote:

I want to return or recycle my Sky router/modem (ER110) as I have switched broadband providers. Does the router contain any personal information (aside from the now obsolete wifi password)? If so, how to erase?

@PTFarnsworth not sure what personal information the router would hold but if you are worried you should be able to reset the router to its factory settings, I can't remember if the ER110 has a button on the back or a pinhole to do this 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: PTFarnsworth

Message posted on ‎04 Apr 2024 04:36 PM

Re: Erase personal info on Sky router?

Thanks a lot, indeed there is a button, I will give it a push.

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Message posted on ‎04 Apr 2024 05:34 PM

Re: Erase personal info on Sky router?

Posted by a Superuser, not a Sky employee. Find out more

@PTFarnsworth  Hubs don't have any of your personal details stored, they simp,y don't have the anility to store anything like that, they are purely designed to allow access to the WWW via a gateway.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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