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Discussion topic: Failed internet

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This message was authored by: Leanne191

Message posted on ‎04 Apr 2024 05:31 PM

Failed internet

Hi,

my connection drops out hourly and often won't reconnect. I believe I need a new hub as there is no other explanation for this. 

many thanks

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎04 Apr 2024 05:34 PM

Re: Failed internet

Posted by a Superuser, not a Sky employee. Find out more

@Leanne191   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Highlinder

Message posted on ‎04 Apr 2024 05:34 PM

Re: Failed internet

Posted by a Superuser, not a Sky employee. Find out more

@Leanne191 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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