Discussion topic: Engineer visit more than 2 months wait
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Message posted on 27 Sep 2024 02:56 PM
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Engineer visit more than 2 months wait
I scheduled to move home with Sky a few weeks ago and I've just received confirmation that the engineer visit will be on the 5th of December! That's more than two months without broadband.
I know wait times are long but this seems excessive. Is there anything I can do?
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Message posted on 27 Sep 2024 04:01 PM
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Re: Engineer visit more than 2 months wait
I'd think that suggests you're due to get a more complex FTTP installation.
If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable.
https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome
It's the table and the two text lines below it which are most useful.
Remove any personal information (such as the address itself) if you post an image.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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