EH4 intermittent broadband dropping

[Chamberswatt]

For the last couple of days my broadband keeps dropping. It's for a very short period of time usually just a couple of minutes but it's really annoying. I've done the usual checks and it says everything is working fine. Is there anything I may not have tried? How can I tell if it's an issue with the cable for example?

[Highlinder]

@Chamberswatt Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[Chamberswatt]

 this is when it goes offline 

[Chamberswatt]

 and this is when it is off. It's going off every 5-10 mins now 

[GD1]

@Chamberswatt  What you posted is not your router stats so the images can't be approved, this link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

You need to follow through to the very end.

[Chamberswatt]

Did those work? That was a full 30 minutes before it dropped off again 

[GD1]

@Chamberswatt  No you need to post the router stats as explained in the link provided earlier.

Which hub do you have?

[Chamberswatt]

Ok that's what I thought I had done , I suppose it doesn't help that my 3G doesn't work very well in the house so I'm basically offline lol

[Chamberswatt]

I can't sign in, I've tried the password from the box and the default. It just refreshes to sign in pop

up

[Chrisee]

@Chamberswatt that can happen with ios devices if **bleep**ible use a non-Apple device or if stuck use Chrome rather than Safari.

[Chamberswatt]

Thanks I tried that but it just does the same thing! So frustrating it's literally on and off 4 times an hour 🙈