Disable SIP-ALG

[CreigH79]

Hi Lisa

Yes please reschedule, I wasn't aware that I was booked in I'm sorry.

Thanks 

Creig 

[Greenfingers001]

Hi there @CreigH79 , I’ve re-escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[AndySmith2]

Can my case be escalated for SIP ALG I have the sky max hub

[KarenJ8]

This query was resolved and I was told the conversation would stay open for 48 hours? 
I just wanted to ask about the security level my WiFi should be set at? When speaking to your tech department initially, they suggested lowering it to level WPA2 to resolve the issue (which it didn't). Should I reset the security level to WPA3-T or leave it at 2? 

Thank you

[TimmyBGood]

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@KarenJ8 wrote:

Should I reset the security level to WPA3-T or leave it at 2? 

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If all your client devices can do WPA3-T then that's preferable, otherwise WPA2-PSK is adequate.

[Addie15]

Hi there, @AndySmith2 . I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Icky2]

Can my case be escalated for SIP ALG please, it's disrupting my work from home, I'm unable to make wifi calls. 

[Lisa-P1987]

Hi there Icky2 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[AngusA1]

@Lisa-P1987 

I think I have posted else where but is there a diferent chat on how to disable the SIP AGL? I also cant use my work VOIP system after insalling the new Max Hub and there is nothing in the menus to do it.  anyway to get it resolved would be great as SIP said they can only test further once this is done.

Thanks in advnace

[markp22]

we have numerous people where i work with the same issue and SKY are refusing to turn off these setting or even assist some of them. Just trying to make them upgrade to business packages ?

[Icky2]

Hi Lisa I didn't see a colourful bubble pop up at all, can you reissue please. I need to get this resolved asap.

[JFrost]

I called Sky Help Team yesterday regarding the new White Sky Max Hub stopping my home office VOIP working - the help team escalated this internally and I was sent a message to agree for the firmware on the hub to be rolled back to previous working firmware version during the maintenance window - my phone is now working 🙂 - I needed to let them know who my VPM provider was also but pleased to say all sorted. Subject of the thread with sky was Sky Max Hub VPN configuration. Hope this helps anyone else get this sorted out

[AngusA1]

Was this an easier option than trying to get the SIP-ALG turned off? 

If I don't have luck with that do they suggest which revision it should get rolled back to?

[JFrost]

Hi - this was the only option to get the sip alg turned off - it is not available in any of the settings to be disabled by me or the guy on the phone from the help desk - it had to be escalated to another team internally and this was the process - but it worked