Disable SIP-ALG

[Treacle08]

I use a VOIP from home for work and I have had recent issues with it, our IT support have told me I need to disable SIP-ALG ?? Please help asap

[jamesn123]

Hi @Treacle08 

The process would depend on which hub you have. Which Sky hub model do you have?

[Treacle08]

Not sure on the model , it's a white one on full fibre 

[TimmyBGood]

@Treacle08 

With a white Max Hub, work VoIP issues are most likely to be related to the issue highlighted by the pinned post at the top of this forum.

https://helpforum.sky.com/t5/Broadband/Having-problems-with-a-3rd-party-VPN-and-have-a-Hub-6/td-p/48... 

[jamesn123]

@Treacle08 

I believe with that hub Sky have to do something in the background for you to sort it. I have escalated your post to Sky, look out for a message on the forum. Here is a link on what you can expect 

[Lisa-P1987]

Thanks for escalating this. We’ve sent Treacle08  an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.