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Discussion topic: Desperate for internet - in limbo. Broadband activation

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IntOx
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This message was authored by IntOx This message was authored by: IntOx

Re: Desperate for internet - in limbo. Broadband activation

Thanks. Can you please make sure that someone emails or calls me? I can't see the chat bubble, despite trying with various different browsers. Thank you!

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Desperate for internet - in limbo. Broadband activation

Posted by a Superuser, not a Sky employee. Find out more

@IntOx wrote:

.Can you please make sure that someone emails or calls me?


Unfortunately there's no way to initiate that from a forum post, and Sky typically don't do it anyway.  You'll have to persist with calling or looking for a chat bubble.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by dmy24 This message was authored by: dmy24

Re: Desperate for internet - in limbo. Broadband activation

Thank you for escalating, a chat request has now been sent. 

This message was authored by dmy24 This message was authored by: dmy24

Re: Desperate for internet - in limbo. Broadband activation

After speaking with @IntOx and checking their order, it seems Openreach need to carryout further work in order to provide an active line to the property. We have advised the customer to call and speak to our Order Recovery team who can provide more information. It was nice speaking with you and thank you for escalating. 

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