Having DNS issues with work and home laptop

[ChrisOnSky]

I don't think an end user can change this on a Sky Max router.

[Scottg154]

Did anyone ever find a permantent solution for this? I have just switched to Sky and having the same issue. 

Thanks. 

[JimM1]

@Scottg154 You cannot point to another DNS server using a sky Supplied hub?

[Scottg154]

I cannot see anywhere in the router settings where the DNS can be changed. Looking at previous replies to this thread, and other forums on the internet it's suggests Sky don't allow this. 

[JimM1]

@Scottg154 Correct, that is what the answer said, there is NOTHING that you can do on the sky Hub!

[ChrisOnSky]

I've found  that:

 Users can't delete a DHCP reservation on the SkyMax router. You can try a factory reset - but if you do, make sure you unplug the router and leave it off power for a while, if it restarts immediately after the factory reset, the memory still isn't cleared.

I have also found that some laptops will get IP Addresses via VPN and others won't., in my case if you have a 3rd party switch connected to the Skymax hub downstream. the laptop with the company Cisco AnyConnect VPN won't get an  IP Address if the laptop is on the eithernet through the 3rd party switch (everything else connected will). . But patching  the laptop directly to the back of the Skymax router and rebootiing the laptop it successfully gets an IP address.

[Dogbo58]

I have exactly the same issue that affects Windows devices but not Android or Chromebooks. After many calls to Sky and trying all the suggestive here plus unsyncing the 2ghz and 5ghz wifi settings (which worked for a couple of weeks) I've cancelled my Sky subscription and am moving to Vodafone.

Interestingly Sky offered to waive my early termination charges so maybe they know there is an issue?