Discussion topic: Creating a new account for an address

This message was authored by: LoriDxon · ‎14 Oct 2025

I am trying to set up broadband but as I am going through I get a message saying "Looks like we found an account associated with your address. Please enter the valid email address linked to the account in order to continue with your order". I am assuming a previous owner had a sky account. Obviously I don't know the previous tenant and therefore I don't know the email address. I tried phoning the number the error provided but it said my phone number is not connected to an account. I can't make an account, therefore my phone number cannot possibly be connected to one. Someone please let me know how to sort this?

This message was authored by: SKY1992bf · ‎14 Oct 2025

@LoriDxon If there is indeed an account from a previous tenant still active at the address then there is nothing you or sky can do until the previous owner either cancels or transfers out their account

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Discussion topic: Creating a new account for an address

Creating a new account for an address

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